Refund policy
At Peekaboo Patterns, customer satisfaction is our priority. However, since our products are custom-made, we have a strict No Return policy, except in cases where the item received is damaged or incorrect.
Return & Exchange Eligibility
• Requests must be submitted within 24 hours of delivery.
• The item must be unused, unworn, and in its original packaging with all tags intact.
• Returns/exchanges are not accepted for incorrect sizes, minor color/design variations, or customer mishandling.
Complaint Validation – Required Proof
1. Video Recording Requirement
To process any complaints, customers must provide a clear unboxing video, showing:
• The unopened parcel before unsealing.
• The entire unsealing process.
• The contents of the parcel immediately after opening.
2. Photographic Evidence
In case of complaints regarding damaged or incorrect products, customers must provide:
• Clear images of the parcel, including the shipping label.
• Pictures of the received product(s) highlighting any damage or incorrect details.
How to Submit a Complaint
• Email: bergamo@peekaboopatterns.com
• WhatsApp: +91 93608 10327
Our team will review your complaint within 2 business days and provide further instructions.
Exclusions
• Custom orders cannot be returned or exchanged, except for damage or incorrect items.
• Minor variations in color, design, fabric, or size due to customization are not considered defects.
• Products damaged due to customer mishandling will not be accepted.
Return Shipping
If a return is approved due to a damaged or incorrect product, Peekaboo Patterns will cover the return shipping costs. Unauthorized returns will not be accepted.
Refund Policy
• Refunds will only be issued for approved returns due to damage or incorrect items.
• Once the returned item is received and inspected, we will notify you about the refund approval status.
• If approved, refunds will be processed to your original payment method within 7-14 business days.
• If you haven’t received your refund within this timeframe, please check with your bank or credit card provider.
We strongly recommend checking the size chart carefully before placing an order, as refunds or exchanges will not be provided for incorrect sizes.
For any queries, feel free to contact us at bergamo@peekaboopatterns.com or WhatsApp +91 93608 10327.
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